About
Research
A skilled facilitator of user interviews, usability testing sessions and codesign workshops. I can turn my hand to more quantitative research methods too.
Design
I start with collaborative sketching on whiteboards or with pen and paper. I prototype in Figma to explore interactions and journeys.
Strategy
Digital strategy is what I do best. I help teams discover hidden insights in research data and create elegant solutions to the knottiest of problems worth solving.
Articles & Talks
45 ways to get into the ‘discovery’ groove (SD in Gov) – Sept 2023
45 ways to get into the ‘discovery’ groove (Public Sector Insight Week) – March 2023
Designing interaction manners (IA Conf) – May 2020
Service Blueprinting 101 (SWUX) – Oct 2019
Designing for Interaction Modes (UX Bristol) – July 2019
Designing for Interaction Modes (A List Apart) – December 2018
Design Mortality (Bristech Meet-up) – December 2016
User Experience Trends (Mobile Monday Bristol – UX Deep Dive) March 2016
Meta-moments: Thoughtfulness by Design (UCD15) – October 2015
When do we need Personas? (Nomensa Blog) – July 2015
Meta-moments (UX Bristol) – July 2015
How to get attention! (SWUX) – July 2015
Meta-moments: Thoughtfulness by Design (A List Apart) – May 2015
Testimonials
“We sometimes forget when projects just seem to work and flow through the business. … Congratulations Andrew and Thank You!”
Senior Management Team (M&DE, Nationwide)
“Andrew is a seasoned user experience professional with a true passion for what he is doing…. I very much enjoyed his open personality and positive attitude which also made it a very pleasant collaboration.”
Geoffroy Martinez -Product Manager Mobile Experience at Liberty Global
“Andrew has the unique ability to bring complex ideas to life and make them meaningful (even to the non tech-savvy!), with a smile on his face to boot….! An incredibly genuine and intelligent guy and I’d consider myself lucky to work with him again.”
Victoria Hatcher -Donor Relationship Marketing Manager at NHS Blood and Transplant
“Andrew … is highly knowledgeable in academic publishing and in user research – the output of his research into key personas for The Press became a landmark piece of work that is still used 2 years on as a reference to our understanding of our customers…I would work with Andrew again at the drop of a hat and can’t recommend him highly enough.”
Gary Kirby -Programme Manager at Cambridge University Press
“Andrew is a thoughtful and engaging Customer and Content Experience expert who thinks holistically about people’s motivations, needs and behaviour. He brought to life the Content Strategy for the National Trust and developed intuitive prototypes for the support services section of the website.”
Tim Clarke – Senior Digital Programme Manager at the National Trust