About

Research

A skilled facilitator of user interviews, usability testing sessions and codesign workshops. I can turn my hand to more quantitative research methods too.

Design

I start with collaborative sketching on whiteboards or with pen and paper. I prototype in Figma to explore interactions and journeys.

Strategy

Digital strategy is what I do best. I help teams discover hidden insights in research data and create elegant solutions to the knottiest of problems worth solving.

Articles & Talks

45 ways to get into the ‘discovery’ groove (SD in Gov) – Sept 2023
45 ways to get into the ‘discovery’ groove (Public Sector Insight Week) – March 2023
Designing interaction manners (IA Conf) – May 2020
Service Blueprinting 101 (SWUX) – Oct 2019
Designing for Interaction Modes (UX Bristol) – July 2019
Designing for Interaction Modes (A List Apart) – December 2018
Design Mortality (Bristech Meet-up) – December 2016
User Experience Trends (Mobile Monday Bristol – UX Deep Dive) March 2016
Meta-moments: Thoughtfulness by Design (UCD15) – October 2015
When do we need Personas? (Nomensa Blog) – July 2015
Meta-moments (UX Bristol) – July 2015
How to get attention! (SWUX) – July 2015
Meta-moments: Thoughtfulness by Design (A List Apart) – May 2015

“delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS.”

Digital Innovation Manager, NHS Transformation Directorate

“Andrew has the unique ability to bring complex ideas to life and make them meaningful (even to the non tech-savvy!), with a smile on his face to boot….! An incredibly genuine and intelligent guy and I’d consider myself lucky to work with him again.”

Victoria Hatcher -Donor Relationship Marketing Manager at NHS Blood and Transplant