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Nutritious blog-nuggets below. Hope you enjoy!
Blog / Writing experiments...
I had the pleasure of running a UX away day last week. A day for all the UXers at Nationwide to get together, share experiences and techniques. A safe place to explore stuff. Fun and useful. We had a UX quiz, a speed-dating exercise and (my favourite bit) a bunch of short workshops / talks...
Too much design
I am having to re-mortgage at the moment. Always a fun mixture of gah! and arghhh! It has been interesting though. Some of it easier than expected, some unnecessarily painful. The most interesting moments were the phone calls I had with two different Mortgage Advisors. One was a very human and rambly conversation. The other...
Cognitive fusion and Experiential avoidance
When faced with stress, we tend to go one of two ways: 1. We lock in to our current approach, becoming rigid and inflexible, or 2. We do whatever we can to avoid whatever is causing the stress, if necessary at great cost to ourselves or others When design collaboration becomes stressful, this plays out...
The UX of Authentication
I’m working on an authentication / authorisation type project at the moment. Thought I’d try to learn from the master by watching this talk. Here are some key take-aways: No-one talks about authentication or gives it the focus it deserves. We don’t teach it. We don’t hear talks about it. Yet it is in almost...
Keeping things simple
I questioned the need for a piece of functionality this week. It was a casual thought. Do we really need that? Perhaps we could have it in a later release? Is that a must-have or a should-have? This meant being willing to re-do a little of my work in the UI and being willing to...
I’ve had a terrible time with EE customer services recently. Too boring to share the details, but it involved lots of calls to various call centres – and not one person helped me, until I made an official complaint. At this point someone started calling us back – and finally I spoke to someone who...
The duty to be interesting
Some people have irritating ways of talking. They do that thing where their voice raises up at the end of every sentence. Others annoy us by speaking in monotone. They might do any number of these things. Allowing your voice to be irritating is lazy. If we are taking the trouble to say something to...
Feeling embarrassed by new tech
Some iPad doodlings My latest device is the iPad Pro. I have the Logitech Keyboard and, of course, a pencil. It feels like after 10 or so iterations, the iPad is finally more than just a toy. It’s a laptop alternative, and one that has the potential to help shape the future of work. In...
Why I like argumentative people
Some people are argumentative by nature. In a room full of agreeing people, they’re the ones looking for a way to disagree. Their default position is ‘no, it won’t work like that’. Their hat is black. I like these people! For a start, it is usually easy to know where you are with them. They...
Re-drawing the collaboration diagram
I’m sure you’ll have seen this diagram before. Classic Venn diagram showing the mixture of technical (feasibility), business (viability) and user interests (desirability) It shows the balance of interests required for great design. Without this balance we’re in for trouble: Skewing too much towards… …might yield screens that… Technical interests look like the database Business...