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Nutritious blog-nuggets below. Hope you enjoy!
Latest blog nuggets
How to handle disagreements
I had an disagreement with a colleague the other day. It started quietly… **Me**: "What happened to the <design element I liked>?" **Colleague**: "Oh, we lost that. That came out." **Me**: "Really. Why?" **Colleague**: "It was causing confusion, the users we've been talking to preferred something simpler" I had delegated this last round of research...
Worrying about the wrong things
I’ve been sleeping terribly over the last month or so. Waking up in the middle of the night thinking about ridiculously unimportant things. Right now, these are detailed project related things. Stuff I should really have a note-book for – and leave at work. In this knowledge economy, we’re paid to have problems mull around...
Designing modal interactions
For me, a ‘modal interaction’ is one that facilities a single, focused type of interplay between human and computer. It’s a moment where you’re doing just one thing, without any distraction. As soon as you use the word ‘modal’, you might start thinking of ‘modal dialogues’ or ‘modal windows’ – which ask the user a...
Mediocrity – and how it happens
Too often we give up fighting for the best possible outcomes. The odds are impossibly stacked against us. Someone or some system of people are in our way – and we learn to pick our battles. Worse than that – we learn how not to fight. Sadly, this all might start in school, where you...
Beating the advice monster
A few years ago a colleague of mine gave me this great piece of advise for workshop facilitation: "Never hold the pen" He meant, that I should try whenever possible to have participants be the ones who are writing things on the white board or on post-its. The temptation to give shape to other people’s...
Human vs computer
This may change at some point of course, but here in 2017 I reckon the table below is a good reminder of where to spend our time as designers. Things Humans are a best at Things Computers are best at Unstructured problem solving Calculations Defining what counts as relevant Pattern matching Remembering qualities Remembering linked...
I gave a talk on Meta-moments last year to a group of UX people. Went really well. Lots of smart, engaged, happy people. Then right at the end I got asked a question that nearly floored me. “Could you use Meta-moments to persuade people to do things that aren’t good for them?” In all the...
It’s ok to be an introverted UX designer
Over the holidays, I read a wonderful book called Quiet, by Susan Cain. She’s the powerhouse behind an entire quiet revolution – she’s got a TED talk, a podcast and a bunch of other stuff moving all around a powerful central concept: that there is an urgent need to do more to address the balance...
A model for emotional experiences?
Psychologically speaking we’re all quite similar aren’t we? Everybody has their own particular relationship to stress or fear or anger or whatever, but the same basic colours are there. They just get mixed differently. Pixar reduced it down to five basics emotions for the film Inside Out: Joy, Anger, Disgust, Fear and Sadness. They had...
The attributes of a great notification
About a year ago, I turned off all the notifications on my phone. I’m still happy for it to ring when I have a call or chirp to indicate a text. Though this is restricted to specific hours. A colleague had referred to ‘notifications as the new spam’, over lunch one day. This really resonated...