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Nutritious blog-nuggets below. Hope you enjoy!
Blog / Writing experiments...
Visualising the others
Our technology often isolates us. We become a single person, using a disembodied service. Often it’s just me and an app on my smart phone. We lose sight of the humans behind the service. We lose sight of the other customers that the service is having to deal with. So what? – you might ask....
Classifying interaction modes
Here’s eight of my favourite examples of interaction modes – and how you could classify them. Mode Description Create/Consume Focused/Peripheral Composing When writing an email or a tweet, the interface will often prove a modal view that supports the user’s need to focus on their composition Create Focused Editing When editing or changing data, the...
The value of UX
Your poor UX is costing you $4m per week in lost sales Like it or not big scary numbers are a great way to get attention (at the beginning of a presentation for example). You might not like it because big scary numbers don’t often bear much scrutiny – and are based on a bunch...
Interaction Mode types
I’ve been thinking of Interaction Modes as something that software can provide. Ways a computer might behave. Polite ways – considerate of the user’s (stated or implied) interests. If they want to read, activate a ‘reading mode’ for them (or when requested by them). I.e. Show them text-only – in a lovely font. If they...
Content variables to consider
Here’s a list to consider. You might find it useful when creating a content inventory/analysis. Or you might work with these variables to identify interaction modes that are so similar that they can be combined… Or once you’ve nailed down the modes you need for a site/app, setting values for these variables can help you...
Music box metaphor
Imagine that you’re playing a music box. Winding it’s little handle, you let its perfect little melody fill the room. You speed up the winding, the melody speeds up. You slow, it slows. You like it so much you end up playing it over and over. Now imagine that instead of one music box melody,...
UX is negotiation
If you were to say that someone was a good UX practitioner, you could mean a great many things. For example, you could be thinking of their ability to run a workshop, an interview or a testing session. You could be thinking of their prototyping, visual or interaction design skills. You might be thinking of...
I had the pleasure of running a UX away day last week. A day for all the UXers at Nationwide to get together, share experiences and techniques. A safe place to explore stuff. Fun and useful. We had a UX quiz, a speed-dating exercise and (my favourite bit) a bunch of short workshops / talks...
Too much design
I am having to re-mortgage at the moment. Always a fun mixture of gah! and arghhh! It has been interesting though. Some of it easier than expected, some unnecessarily painful. The most interesting moments were the phone calls I had with two different Mortgage Advisors. One was a very human and rambly conversation. The other...
Cognitive fusion and Experiential avoidance
When faced with stress, we tend to go one of two ways: 1. We lock in to our current approach, becoming rigid and inflexible, or 2. We do whatever we can to avoid whatever is causing the stress, if necessary at great cost to ourselves or others When design collaboration becomes stressful, this plays out...